Refund policy
Vintage Home Collection sells digital downloads, made-to-order printed goods, and a small number of physical vintage items. All sales are final. What follows depends on which you bought.
Digital downloads
Digital plates, kits and printable files are delivered immediately by download link and cannot be returned, exchanged or refunded. By completing your purchase you agree that access begins right away and that you waive any right of withdrawal once the file has been delivered.
If a file will not open, is missing from your order, or is not what the listing described, contact us at info@vintagehomecollection.com and we will put it right. Problems with a file are always ours to fix.
Printed goods made to order
Prints and other items produced to order are made individually after purchase and are not returnable or exchangeable for change of mind.
If your order arrives damaged, misprinted, or differs from what was ordered, contact us within 14 days of delivery with photographs and we will replace it or refund it. Please inspect your order on arrival.
Physical vintage items — sold as found
Vintage and antique items are one of a kind and are sold as described, including any age-related wear noted in the listing. They are not returnable for change of mind, and wear that was described is not grounds for a refund.
If an item arrives damaged in transit, or is materially different from its description and photographs, contact us within 14 days of delivery at info@vintagehomecollection.com with photographs and we will make it right.
Damages and issues
Please inspect your order on arrival and contact us immediately if an item is defective, damaged in transit, or not what you ordered. We will evaluate it and put it right — by replacement or refund, whichever suits the item.
Exchanges
We do not offer exchanges. If something is wrong with your order, contact us and we will resolve it.
Refunds
Where we agree a refund, it is issued to the original payment method within 10 business days of approval. Your bank or card company may take further time to post it.
If more than 15 business days have passed since we approved a refund, contact us at info@vintagehomecollection.com.
Questions about any of this — info@vintagehomecollection.com.