Shipping policy
Delivery & Returns
Digital downloads
Most of what we sell is a digital file, and nothing is shipped.
Your download link appears on the order confirmation page immediately after purchase and is also emailed to you. There is no processing time and no delivery estimate — the files are yours at checkout. Please download them and keep a copy.
If a link does not arrive, check your spam folder first, then contact us at info@vintagehomecollection.com and we will send the files directly.
Printed goods made to order
Prints and other made-to-order items are produced individually after purchase by our printing partner and shipped from their facility.
Production: typically 2–5 business days.
Shipping: typically 3–7 business days within the United States after production.
You will receive tracking details once the item ships. Production and delivery times are estimates, not guarantees.
Physical vintage items
Processing: orders ship within 2–4 business days.
Shipping: estimated delivery within 7–10 business days for standard shipping within the United States. Expedited options may be available at checkout.
International: we currently ship physical items within the United States only. Digital downloads are available worldwide.
Once your order has shipped you will receive a confirmation email with tracking details. If tracking has not arrived within the expected window, contact us at info@vintagehomecollection.com.
We are not responsible for delays caused by carriers, weather, or customs processing.
Returns
All sales are final. Digital downloads, made-to-order printed goods, and physical vintage items are not returnable or exchangeable.
Digital files cannot be returned once delivered. Made-to-order goods are produced individually for you. Vintage and antique items are one of a kind and are sold as described, including any age-related wear noted in the listing — wear that was described is not grounds for a refund.
If something is wrong
All sales being final does not mean you are stuck with a fault. Contact us at info@vintagehomecollection.com and we will put it right.
A file that will not open, is missing, or is not what the listing described — tell us and we will fix or replace it. Problems with a file are always ours.
A printed item that arrives damaged, misprinted, or different from what you ordered — send us photographs within 14 days of delivery and we will replace it or refund it.
A vintage item damaged in transit, or materially different from its description and photographs — send us photographs within 14 days of delivery and we will make it right.
Please inspect physical orders on arrival.
Refunds
Where we agree a refund, it is issued to your original payment method within 10 business days of approval. Your bank or card company may take further time to post it.
If more than 15 business days have passed since we approved a refund, contact us at info@vintagehomecollection.com.
By placing an order you agree to this policy. Questions before you buy are always welcome.
Email: info@vintagehomecollection.com
Address: Vintage Home Collection, 516 Division Street, Port Orchard, WA 98366